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Program Access

A state or local government agency, also known as a public entity, may not deny the benefits of its programs, activities, and services to individuals with disabilities because its facilities are physically inaccessible.

A public entity’s services, programs, and activities, WHEN VIEWED IN THEIR ENTIRETY, must be readily accessible to and usable by individuals with disabilities. This standard applies to all existing facilities of a public entity.

Public entities are not necessarily required to make all of their existing facilities and buildings accessible.

When choosing a method of providing program access, a public entity must give priority to the one that results in the most integrated setting appropriate to encourage interaction among all users, including individuals with disabilities.

Advocacy Strategies

Know your rights. Keep up to date on the ADA regulations pertaining to employment, state and local governments and the ADA Standards for Accessible Design. Call the Rocky Mountain ADA Center for more information.

  • Have a copy of the ADA regulations and 2010 Standards for Accessible Design on hand when requesting a reasonable modification of a program, policy or facility.
  • Although it is not required, when possible, request reasonable modifications in writing.
  • Contact the entity’s ADA Coordinator with questions, requests for reasonable modifications, or to file a grievance internally.
  • Give public entities feedback on the effectiveness of program or policy changes, renovations, or remodels.
  • If your request for reasonable modification is denied, call the ADA Center and we will discuss your situation with you and provide you with informal guidance on next steps.
  • If a state or local government entity is unsure about their responsibilities to provide reasonable modifications, provide them with our contact information and we will give impartial and informal guidance on how the ADA applies in your given situation.

For possible additional resources, please see our resources page or contact the Rocky Mountain ADA Center through our Technical Assistance Form or call us directly at 800-949-4232.

The Rocky Mountain ADA Center is not an enforcement agency, nor does it provide advocacy services. The information and materials provided by the center are intended solely as informal guidance and are not a determination of your legal rights or responsibilities. All communication with the center is strictly confidential.

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